Contact Us

What to expect when you write to us

Omni Media Tools is an independent project maintained by a small team, not a company with a support desk. Every message goes to the same inbox and is answered by the people who build and maintain the site, normally within two to three business days. There is no ticketing system, no chatbot and no phone line.

Things we can help with

• A tool is failing. Include the exact URL you pasted, the platform, and the message you saw. Most failures are private content, region locks or platform rate limiting, and the URL tells us which.
• Requesting a platform. Tell us which platform and what you are trying to save. We only add tools that work reliably against publicly served media.
• Corrections to a guide. Platforms change their formats and limits constantly. If something on a tool page or in a blog post is out of date, we would rather hear it from you.
• Advertising and business enquiries. The site is funded by display advertising; use the same address.

Copyright and takedown requests

Omni Media Tools does not host, store or index any media. Files are resolved from the source platform and transferred straight to the user's device. If you believe our site facilitates infringement of your work, please follow the process on our DMCA policy page and include the information listed there — a bare email without those details slows things down for everyone.

Things we cannot help with

We cannot retrieve private, deleted, expired or password-protected content, we cannot access paid or DRM-protected catalogues, and we cannot recover files from your own account on another platform. For those, the platform's own data export is the correct route, and each tool page explains where to find it.